Terms & Conditions
1. Detailed description of goods and/or services
RightAir Air Conditioning is a business in the Airconditioning industry that sells online.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of e-mail/telephonic confirmation by the installing dealer using your generated order number as a reference. Standard delivery takes place 1-4 working days from date of payment.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by RightAir Air Conditioning is subject to availability. In cases of unavailability, RightAir Air Conditioning will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Our Samsung and Alliance aircon products cover a 5 year warranty provided that the unit is installed by an installation company authorised by RightAir Air Conditioning, the unit is serviced as per the warranty card guidelines; and the customer registers their product on www.fourwaysaircon.co.za or www.allianceair.co.za. All other warranties are as stipulated on the RightAir Air Conditioning website.
RightAir Air Conditioning shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the RightAir Air Conditioning bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for RightAir Air Conditioning via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by RightAir Air Conditioning separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
RightAir Air Conditioning takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and RightAir Air Conditioning chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Suite 74, Private Bag X7, North Riding, 2162.
RightAir Air Conditioning may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by based in South Africa trading as RightAir Air Conditioning.