Frequently Asked Question

If we have the item in stock, the standard delivery time is between 1 and 4 working days. The date of delivery depends on the area you live in and deliveries are done between 8:00am and 5:00pm. RightAir will provide you with the details of the company or person that will install your unit.

• If you live within 50km from our Johannesburg or Pretoria offices, you can expect delivery the next day.
• If you live within 50km from our Durban office, delivery will take between 1 and 2 days.
• If you live within 50km from our Cape Town office, your delivery will arrive within 2-3 days.
• Areas that do not fall within the radius of the abovementioned office are considered outlying areas and deliveries can be expected between 3 and 4 days.

RightAir Air Conditioning utilise physical, electronic and administrative safeguards to ensure data accuracy is maintained and personal information is protected by preventing unauthorised access. The use of our website is 100% safe and secure.

We currently accept EFT and online transaction via PayFast, who provide fast and secure online payments.

The following payment methods are available:

• Visa and MasterCard
• SnapScan
• Mobicred
• Zapper
• EFT

Your room size depends on the square meter size of your space. You can work out the unit size you need by multiplying the length by the width of the room, then multiply that figure by roughly 600Btu’s per square meter. Each of the units on our website indicates the square meterage it caters for.

For example: A space of 20m2 (5m in length and 4m in width) will require a 12000btu size aircon. A room size of 40m2 will require a 24000btu aircon unit.

Unfortunately, we are unable to make any changes to your order once your order is placed. Please make sure that you double check the details of your order before checkout.

We operate 24 hours a day throughout the year, so you can purchase any time you desire. We have a client concierge team and they can be reached via email and will respond within 24 hours.

You can only place orders and purchase on our website. We don’t take any phone or face to face orders.

• Log a request for exchange or refund on the website or by sending us an email.
• Please prepare the return parcel by packing the product in its original packaging.
• The collection will be done by the dealer/installation company authorised by RightAir Air Conditioning that delivered the unit to you. This same company or person will arrange to collect the unit from your home or office.

Our Samsung and Alliance aircon units come with a 5 year warranty provided that the unit is installed by an installation company authorised by RightAir Air Conditioning. The unit also needs to be serviced as per the warranty guidelines and the unit needs to be registered on www.fourwaysaircon.co.za or www.allianceair.co.za. All other warranties are specified on this website.

Your invoice will be provided by the authorised installer assigned by RightAir Air Conditioning.

If the status of your order should change we will notify you via email.

Orders cannot be cancelled once they are placed. If you do not want to receive the order, you may log a return via email once your parcel is received. The item will be collected from you at no cost and a refund or exchange will be done once the unit is returned to our warehouse.

You can return an unwanted product to us at no charge, provided that:

• it has not been damaged or used
• it is in its original, undamaged packaging and is in the same condition you received it in with all seals still intact (if applicable).
• It does not miss any accessories or parts; and
• you log a return on the Website contact us page or email us within 7 days of delivery to you. (The item should not have been installed).
• If the unit was installed the standard warranty and procedures will be applied.

Each size aircon unit on the website specifies the room size it is designed for. If the installer delivers the unit and realises that the unit is too small for your room size, he or she will recommend that you exchange it for as larger unit. He/she will take the unit back and come back with a bigger size. You can also return the unit to RightAir via the installer for a refund (provided that the unit applies with the return requirements).

The cost of the back-to-back installation (i.e. indoor unit located on the other side of the wall opposite the outdoor unit) with available plug point for the 9000 to 24000  btu Wall Split Unit is R2700.00 (incl. VAT). Installation of a 30000 to 36000 btu Wall Split is R2850.00 (incl. VAT).

The cost of this installation includes the following:

• Up to 3metres of refrigerant piping, drain pipe and cable
• Outdoor mounting bracket (if required)
• Installation to a maximum height of 3metres above ground level
• Drilling of one hole for piping
• Holes will be filled but not painted

The installer will quote for all costs in addition to the 3metre back-to-back installation which will include but are not limited to the following:

• Any required piping and cabling in addition to the piping and cabling referred to above, or electrical connection to the main switchboard
• Travelling expenses in the event of the installation being out of a 30km radius from where the unit was bought
• Any other extras, including but not limited to:
  • external isolators and additional electrical work required
  • any additional refrigerant piping, insulation, drain pipe and cable
  • trunking to cover piping

A qualified electrician must install an isolator at your own cost. He must install the isolator not more than 2metres from the condenser and within view of the condenser. The cost of this is in addition to the installation cost of the unit and must be paid directly to the electrician. Indoor and outdoor units must always be earthed.